FREQUENTLY ASKED QUESTIONS

How can we help you today?

Can I wash my Icare Cloud Pillow?

The tag on the pillow says no washing, in the event of serious spoiling the outer cover of the cloud pillow can be taken off and washed.


We recommend a cool hand wash or gentle machine wash.
You can use dilated soft cleaning detergent if needed. Allow to dry fully and “fluff the fibres” before reusing.
The centre core of the Cloud pillow can not be washed – a spot clean only.


To prevent future dilemma’s please purchase and use a pair of Pillow Protectors.

Does the IC333 have battery backup and how does it work?

Yes IC333 beds have a heavy duty external battery back-up. They are automatically charging when plugged into the power.
When the power fails, the battery power kicks in straight away and will provide normal usage for 2-3 days.


The battery will recharge when the power supply is reconnected.
When the battery power is running low, a alarm will sound while the bed continues to operate (although slower than normal), it would need to be connected to power again urgently to recharge the battery.


More information and technical details can be found in the Handbook/User Manual.

When do I need to supply a Diagram/Script with my order?

With any two bed models ordered – we will usually check with you, to find out if you need these to be ‘a partner set-up’.


Any two beds put together – with a recessed surround in the centre; we call this ‘a partner set-up’.
Where two beds are together like this (with no gap between the mattresses) we need a partner diagram form.


If these are to be separate beds, we don’t need a diagram for the two separate beds.


For more information on partner set-ups – you can find it here or click here to download the information pack.

What sizes of sheets do I use for my Icare Bed?

Depending on the manufacturer, the following sheets will fit these sizes;

  • Long Single Bed = Single or Long Single Sheet Set
  • King Single Bed = King Single Sheet Set
  • Long Double Bed = Double or Queen Sheet Set
  • Queen = Queen Sheet Set
  • Split Queen = 2x Long Single Sheet Sets
  • Split Super King = 2x Long Single Sheet Sets



We stock sheets that fit and move with home care beds – find out more.

How do I find a showroom near me?

Give us a call on 0800 143 922 or emailing our support team on nz.support@icarebeds.com, let us know your nearest township.

What fabrics can we get the beds in?

All beds and headboards are available in Onyx and Stone fabric.
These fabric choices offer basic options, while being commercial grade for longevity.


We also offer Ebony and Dove as a wipeable vinyl.
This makes the upholstery easier to clean.

Can I get one headboard for my partner set-up?

Each bed must have its own headboard so the beds can raise and lower independently of each other.

We carry them in all sizes to fit specially for partner set-ups.

How does the partner set-up join together?

The two partner beds push together so there is no gap between the mattresses.

The wheels can be locked on both sides.

We cannot join the two beds together as this creates an entrapment issue.

Can I use an electric blanket with an Icare Mattress?

Yes, for sure. We recommend on low and medium settings only.

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